Frequently Asked Questions (FAQ)

👕 Products & Sizing

1. How do I choose the right size?

Every product page includes a detailed Size Chart to help you find your perfect fit. Simply compare your body measurements with our size guide before placing your order. If you're still unsure, feel free to contact Spankers Customer Support—we'll be happy to help.

2. Are Spankers t-shirts oversized?

Most of our t-shirts feature an Oversized Fit, but some collections may have a Relaxed or Regular Fit. The fit type is always mentioned in the product description, so please check it before ordering.

3. Are Spankers products true to size?

Yes. Our garments are designed according to the measurements provided in our Size Chart. For the best fit, we recommend referring to the size chart instead of choosing based on your usual brand size.

4. What fabric does Spankers use?

At Spankers, we use premium-quality fabrics selected for comfort, durability, and everyday wear. Fabric details such as material, GSM, and finish are clearly mentioned on each product page.

5. Will the print fade or crack?

No. With proper care, your Spankers garment is designed to maintain its look and quality over time. To extend the life of your print:

  • Wash inside out with similar colours.

  • Machine wash in cold water.

  • Do not bleach.

  • Do not iron directly on the print.

  • Hang dry or tumble dry on low heat (if recommended).

6. Are Spankers products unisex?

Yes. Most Spankers products are designed as unisex, making them suitable for everyone. If a product is made specifically for men or women, it will be clearly mentioned on the product page.

7. Do sold-out products come back in stock?

Some of our best-selling products are restocked, while many collections are released in limited quantities and may not return once sold out.

If a product is out of stock, you can use the Notify Me option (where available) or follow Spankers on Instagram for restock and new drop announcements.

8. Will the colour look exactly like the photos?

We do our best to display every product as accurately as possible. However, slight colour variations may occur due to photography, lighting, and differences in screen settings across devices.

9. How should I wash my Spankers garments?

To keep your garments looking their best:

  • Machine wash cold with similar colours.

  • Turn the garment inside out before washing.

  • Do not bleach.

  • Do not iron directly on printed areas.

  • Hang dry whenever possible.

Following the care instructions will help preserve the fabric, print, and overall quality.

10. Are your garments pre-shrunk?

Yes. Most Spankers garments are pre-shrunk during the manufacturing process to minimize shrinkage. However, slight shrinkage may still occur if care instructions are not followed.

📦 Orders

1. How do I place an order?

Shopping with Spankers is simple:

  1. Browse your favourite products.

  2. Select your preferred size and quantity.

  3. Click Add to Cart or Buy Now.

  4. Enter your shipping details.

  5. Complete the payment or choose Cash on Delivery (COD), if available.

  6. You'll receive an order confirmation via Email, SMS, or WhatsApp.

2. Can I cancel my order?

Yes. Orders can be cancelled only before they are shipped.

Once your order has been dispatched, cancellation is no longer possible.

If you wish to cancel your order, please contact Spankers Customer Support as soon as possible.

3. Can I change my delivery address after placing an order?

Yes, but only if your order hasn't been shipped.

Please contact Spankers Customer Support immediately with your Order ID and the updated address. Once the order has been dispatched, we're unable to modify the shipping address.

4. Can I change the size or product after placing my order?

If your order has not been packed or shipped, we'll do our best to accommodate your request.

Once the order has been dispatched, modifications are no longer possible. However, you can request an exchange after delivery if your order is eligible under our Exchange Policy.

5. Can I add another product to my existing order?

Unfortunately, no.

Once an order has been placed, additional products cannot be added. If you'd like to purchase more items, please place a separate order.

6. How do I know if my order has been confirmed?

As soon as you place your order, you'll receive an order confirmation via Email, SMS, or WhatsApp.

If you haven't received a confirmation within a few minutes, please check your spam or promotions folder. If you still can't find it, contact Spankers Customer Support.

7. My payment was deducted, but I didn't receive an order confirmation. What should I do?

Don't worry. Occasionally, payments may take a few minutes to be verified.

If your payment has been deducted and you haven't received an order confirmation within 30 minutes, please contact us with your payment details and we'll assist you.

8. Can I use multiple discount codes on one order?

No.

Only one promotional or discount code can be applied per order unless otherwise specified during a special promotion.

9. Why was my order cancelled?

Orders may be cancelled for reasons such as:

  • Product out of stock.

  • Payment verification issues.

  • Incorrect pricing due to a technical error.

  • Suspected fraudulent activity.

  • Courier service limitations.

If a prepaid order is cancelled by Spankers, a full refund will be processed to your original payment method.

10. Do I need to create an account to place an order?

Yes.

Creating a Spankers account allows you to place orders, track shipments, view your order history, save delivery addresses, and enjoy a faster checkout experience.

11. Can I place bulk or corporate orders?

Yes.

If you're looking to place a bulk order for your business, event, college, team, or organization, please get in touch with Spankers Customer Support. Our team will assist you with pricing, customization options (where available), and order details.

🚚 Shipping & Delivery

1. How long does it take to process my order?

All Spankers orders are processed within 1–2 business days after your order is placed.

Orders placed on Sundays or public holidays will be be processed on the next working day.

2. How long will it take to receive my order?

Once your order has been shipped, it is usually delivered within 5–7 business days, depending on your location.

Delivery timelines may vary during sales, new launches, public holidays, or due to unforeseen courier delays.

3. Do you offer free shipping?

Yes.

We offer FREE shipping on all prepaid orders across India.

Cash on Delivery (COD) orders are charged a flat ₹110 shipping fee.

4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via Email and SMS.

You can use this link to track your shipment until it is delivered.

If you haven't received your tracking details within 48 hours of placing your order, please contact Spankers Customer Support.

5. Do you ship internationally?

Yes, we do!

While international shipping isn't currently available through our website checkout, we can arrange it manually.

Simply send us a message on our Instagram or contact Spankers Customer Support with the product(s) you'd like to order and your delivery country. Our team will assist you with shipping charges, estimated delivery timelines, and the ordering process.

📧 Email: spankers.original@gmail.com

📞 Phone: +91 99090 28843

6. What happens if my delivery is delayed?

While we always aim to deliver your order within the estimated timeline, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Courier partner delays

  • High order volumes during sales or new launches

  • Remote delivery locations

  • Other unforeseen circumstances

If your order is delayed beyond the expected timeframe, please contact Spankers Customer Support and we'll be happy to assist you.

7. What happens if I'm unavailable during delivery?

Our courier partners usually make multiple delivery attempts.

If you're unavailable at the time of delivery, the courier may attempt delivery again or contact you for further instructions.

We recommend keeping your phone accessible around the expected delivery date to avoid any delays.

8. Can I change my shipping address after placing my order?

Yes, but only if your order hasn't been shipped yet.

Please contact Spankers Customer Support immediately with your Order ID and the updated address. Once the order has been dispatched, we're unable to modify the delivery address.

9. My order shows "Delivered," but I haven't received it. What should I do?

Please check with your family members, neighbours, building security, or reception first.

If you're still unable to locate your package, contact Spankers Customer Support within 48 hours of the delivery update so we can investigate the issue with the courier partner.

10. What if my package arrives damaged or tampered with?

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the delivery and contacting Spankers Customer Support immediately.

If you've already accepted the package, please contact us within 48 hours of delivery and share:

  • Your Order ID

  • Clear photos of the package

  • Clear photos of the product

We'll investigate the issue and help resolve it as quickly as possible.

11. Which courier partners does Spankers use?

We work with trusted courier partners to ensure safe and timely deliveries across India.

The courier partner assigned to your order depends on your delivery location and service availability, allowing us to provide the fastest and most reliable shipping experience.

12. Can I choose a specific courier partner?

Currently, no.

Courier partners are assigned automatically based on your delivery location and serviceability to ensure the quickest and most reliable delivery experience.

🔄 Returns, Refunds & Exchanges

1. What is Spankers' Return & Exchange Policy?

We want you to love what you wear. If you're not completely satisfied with your purchase, you can request a return or exchange if your order meets the eligibility criteria mentioned in our Returns, Refunds & Exchange Policy.

Please ensure the product is unused, unwashed, and returned with all original tags and packaging.

2. How do I request a return or exchange?

You can easily initiate a return or exchange through our Returns Portal.

Simply enter your Order ID and the registered mobile number or email address, follow the on-screen instructions, and submit your request.

If you need any assistance, feel free to contact Spankers Customer Support.

3. Is there an exchange fee?

Yes.

A flat ₹110 exchange shipping fee is applicable for every approved exchange request.

This fee covers the pickup of your original product and the delivery of the exchanged item.

4. Can I return my order for a refund?

Yes.

If your return request is approved after inspection, we'll process your refund to the original payment method.

A flat ₹110 shipping charge will be deducted from the refund amount. The remaining balance will be refunded within 10 business days after your return has been approved.

5. How long does an exchange take?

Once your returned product passes our quality inspection, your exchange order will be processed and shipped.

The complete exchange process usually takes 7–10 business days, depending on your location and courier timelines.

6. Which products are not eligible for return or exchange?

For hygiene and quality reasons, the following products cannot be returned or exchanged unless they are received damaged or incorrect:

  • Products marked as Final Sale or Non-Returnable

  • Free gifts or promotional items

  • Products returned without original tags or packaging

  • Used, washed, damaged, or altered products

  • Products with stains, perfume, deodorant marks, or signs of wear

7. What if I receive the wrong product?

We're sorry for the inconvenience.

If you receive an incorrect product, please contact Spankers Customer Support within 48 hours of delivery and share your Order ID along with clear photos of the product.

We'll review the issue and arrange a replacement or an appropriate resolution at no additional cost.

8. What if I receive a damaged or defective product?

If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.

Kindly share:

  • Your Order ID

  • Clear photos of the product

  • Clear photos of the packaging

Our team will review your request and provide the best possible resolution.

9. How will I receive my refund?

Approved refunds are always processed to the original payment method used while placing the order.

Depending on your bank or payment provider, it may take a few additional business days for the amount to reflect in your account after the refund has been initiated.

10. Can I exchange my product for a different size or another product?

Yes.

Subject to stock availability, you can exchange your order for a different size or choose another product of equal value. If there's a price difference, the balance amount will either be collected or refunded accordingly.

11. Can I return or exchange a product purchased from Myntra or AJIO?

No.

If you purchased your Spankers product through Myntra or AJIO, all return, refund, and exchange requests must be initiated through the respective platform, as their policies apply to those orders.

The policies on www.spankersindia.com apply only to purchases made directly from our official website.

12. Who can I contact if I need help with my return or exchange?

Our Spankers Customer Support team is always happy to help.

📧 Email: spankers.original@gmail.com

📞 Phone: +91 99090 28843

Please keep your Order ID ready when contacting us so we can assist you as quickly as possible.

💳 Payments & Offers

1. Which payment methods does Spankers accept?

We offer multiple secure payment options for a smooth checkout experience.

You can pay using:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (COD)

Available payment methods may vary depending on your location and order value.

2. Is Cash on Delivery (COD) available?

Yes.

Cash on Delivery (COD) is available for most serviceable PIN codes across India.

A flat ₹110 shipping charge applies to all COD orders.

Please note that COD availability may vary depending on your delivery location and previous order history.

3. Is it safe to make online payments on Spankers?

Absolutely.

All online payments made on www.spankersindia.com are processed through trusted and secure payment gateways. Your payment details are encrypted and protected, and Spankers does not store your card or banking information.

You can shop with confidence knowing your transactions are secure.

4. My payment failed, but the amount was deducted. What should I do?

Don't worry—this can occasionally happen due to a banking or payment gateway issue.

If the payment was unsuccessful but the amount was deducted, it is usually reversed automatically by your bank within 5–7 business days.

If you do not receive the refund within this time, please contact Spankers Customer Support with your payment details, and we'll be happy to assist you.

5. Can I use more than one discount code?

No.

Only one promotional or discount code can be applied per order unless specifically mentioned during a campaign or special offer.

Discount codes cannot be combined with other promotional offers.

6. Why isn't my discount code working?

Your discount code may not work for one of the following reasons:

  • The code has expired.

  • The minimum order value hasn't been met.

  • The code isn't applicable to the selected products.

  • Another discount has already been applied.

  • The promotion has ended.

If you're still facing issues, please contact Spankers Customer Support.

7. Will I receive a GST invoice?

Yes.

A tax invoice is generated for every successful order placed on www.spankersindia.com.

If you require your GST details to appear on the invoice, please contact Spankers Customer Support immediately after placing your order (before dispatch), and we'll do our best to assist you.

8. Are there any hidden charges?

No.

The final amount displayed at checkout is the amount you'll pay.

For Cash on Delivery (COD) orders, a flat ₹110 shipping charge will be clearly displayed before payment confirmation. There are no hidden fees or additional charges.

9. Can I pay using an international card?

Yes.

Most internationally enabled Credit and Debit Cards are accepted for orders placed on www.spankersindia.com. If you experience any issues while making payment, please contact Spankers Customer Support for assistance.

10. Need help with a payment?

If you have any questions regarding payments, refunds, invoices, or discount codes, our Spankers Customer Supportteam is here to help.

📧 Email: spankers.original@gmail.com

📞 Phone: +91 99090 28843

Please keep your Order ID or payment reference handy when contacting us for faster assistance.

❓ General

1. About Spankers

Spankers is an Indian premium streetwear brand focused on creating high-quality everyday essentials with modern designs, premium fabrics, and comfortable oversized fits. Every collection is designed with attention to quality, comfort, and detail.

2. Where is Spankers located?

Our registered office is located at:

Spankers Apparels Pvt. Ltd.

802, Shri Vardan Textile Market,

Opp. Samrat School,

Parvat Patiya,

Surat – 395010,

Gujarat, India.

3. Where can I buy Spankers products?

You can shop directly from our official website:

🌐 www.spankersindia.com

Our products are also available on selected online marketplaces, including Myntra and AJIO.

For the latest collections, exclusive launches, and special offers, we recommend shopping directly from our official website.

4. Do you have any physical stores?

Currently, Spankers operates exclusively online and does not have any retail stores.

You can shop anytime through our official website or our official stores on Myntra and AJIO.

If we open physical stores in the future, we'll announce them on our website and Instagram.

5. How can I stay updated about new drops and restocks?

Follow Spankers on Instagram and subscribe to our emails to be the first to know about:

  • New collections

  • Exclusive drops

  • Restocks

  • Limited-edition releases

  • Special offers

  • Seasonal sales

6. How can I contact Spankers Customer Support?

Our support team is always happy to help with orders, shipping, returns, exchanges, payments, sizing, or any other questions.

📧 Email: spankers.original@gmail.com

📞 Phone: +91 99090 28843

Customer Support Hours:

Monday – Saturday

10:00 AM – 7:00 PM (IST)

7. How quickly can I expect a response?

Our team aims to respond to all customer queries within 24 business hours.

During major sales, festive seasons, or new product launches, response times may be slightly longer, but we'll get back to you as soon as possible.

8. Do you offer bulk or corporate orders?

Yes.

Whether you're ordering for a business, college, event, team, brand, or organization, we'd love to help.

Please contact Spankers Customer Support with your requirements, and our team will assist you with pricing, quantities, and customization options (where available).

9. Can I collaborate with Spankers?

We're always excited to collaborate with creators, influencers, photographers, stylists, and brands that align with our vision.

For collaboration opportunities, please reach out to us via Instagram or email with your proposal.

10. I couldn't find my question here. What should I do?

No worries!

Our Spankers Customer Support team is just a message or call away and will be happy to assist you.

📧 Email: spankers.original@gmail.com

📞 Phone: +91 99090 28843

Please include your Order ID (if applicable) so we can help you as quickly as possible.

Thank You for Choosing Spankers ❤️

We truly appreciate your support and trust in Spankers.

Our goal is to provide premium-quality streetwear along with a smooth, transparent, and hassle-free shopping experience. If you ever need assistance, we're always here to help.