Refund policy


At Spankers, we want you to love every purchase you make. If something isn't right, we're here to make the return or exchange process as smooth as possible.

Every return and exchange request is carefully reviewed by our team to ensure a fair and hassle-free experience for all our customers.

Easy 7-Day Exchange

We offer 7-day exchanges from the date your order is delivered.

Eligible for Exchange

  • Wrong size

  • Damaged product

  • Incorrect product received

  • Manufacturing defect

Exchange Conditions

  • The product must be unused, unwashed, and in its original condition.

  • All original tags and accessories must be attached.

  • Products with stains, perfume, deodorant marks, pet hair, or any signs of use will not be accepted.

  • Only one exchange is allowed per order.

  • A flat ₹110 shipping charge is applicable for every approved exchange request. This charge covers reverse pickup and delivery of your replacement product.

Once your returned product successfully passes our quality inspection, we'll process and ship your replacement order as quickly as possible.

If the requested size is unavailable, our support team will help you choose another available size, another product of equal value, or process a refund as per this policy.

Easy Returns & Refunds

We accept returns for eligible products within 7 days of delivery.

Once we receive your returned product, our team will inspect it to ensure it meets our return conditions. We'll notify you by email or WhatsApp once your return has been reviewed.

If your return is approved, a flat ₹110 return shipping charge will be deducted from your refund. The remaining amount will be refunded to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If you haven't received your refund within 15 business days after your return has been approved, please contact us at support@spankersindia.com with your Order ID.

Products Not Eligible for Return or Exchange

The following products are not eligible for returns or exchanges:

  • Products purchased during clearance, sale, or promotional offers.

  • Gift cards.

  • Products damaged due to misuse, improper care, or normal wear and tear.

  • Products returned without their original tags or accessories.

  • Used, washed, altered, or worn products.

Damaged, Defective or Incorrect Products

We take great care while packing every Spankers order. However, if your order arrives damaged, defective, or if you've received the wrong product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please share:

  • Your Order ID

  • Clear photos of the product

  • Clear photos of the outer packaging

Once verified, we'll arrange a replacement at no additional shipping charge.

Reverse Pickup

If reverse pickup is available at your location, we'll arrange it for you.

If reverse pickup is unavailable, our support team will guide you through the self-shipping process. Once we receive and inspect the returned product, we'll process your exchange or refund accordingly.

How It Works

Step 1: Submit your return or exchange request within 7 days of delivery.

Step 2: Our team reviews your request within 24–48 business hours.

Step 3: Reverse pickup or self-shipping is arranged.

Step 4: Your returned product undergoes a quality inspection.

Step 5: Your replacement product is shipped or your refund is processed.

Most exchanges and refunds are completed within 7–10 business days after we receive your returned product.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Need Help?

If you have any questions regarding your order, return, refund, or exchange, our support team is happy to help.

Email: support@spankersindia.com

Please mention your Order ID while contacting us for faster assistance.

Policy Updates

Spankers reserves the right to modify, update, or amend this Returns, Refunds & Exchange Policy at any time without prior notice.

Spankers also reserves the right to refuse any return, refund, or exchange request that does not meet the conditions mentioned above or is found to be fraudulent, abusive, or in violation of this policy.